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Developing Teams
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Developing Advanced Team Communication Skills and Processes
“Handling Difficult Situations”™
Using the I-SkillsZone and the Conflict Dynamics Profile
A workshop integrating the power of choosing the beneficial responses to conflict with a powerful system for individuals and teams who work in high pressure, often turbulent environments.
Abstract
The ability to understand and communicate positive solutions to critical situations is essential to work effectively in fast-paced, complex, competitive environments. This ability includes knowing how to manage natural urges which pull a person into negative, unproductive behaviors.
The “I” in the I- SkillsZone stands for processing important issues effectively with rich information, influence, and integrity, one-on-one and in teams. More than a program, the I-SkillsZone provides a foundational system on integrating frameworks (maps), skills, and tools that facilitate a wide-range of challenging, on-the-job processes:
Team Building
Decision-making, Problem-solving, and Conflict resolving
Individual and Team Coaching
Leadership Effectiveness
Performance Improvement
Managing Change
Companies spend large sums of money building “common operating systems” to connect computers throughout their organization. When the I-SkillsZone becomes part of an organization’s culture it provides a common collaborative “human operating system” for conducting productive conversations and building strong relationships both inside and outside the company. Profitability and productivity increases when players are on the same page – share a common language – for discovering, discussing and aligning critical information.This unique seminar – integrates the use of the renowned Conflict Dynamics Profile, a survey instrument built upon extensive research and a model that views conflict as a complex process that unfolds over time – and teaches the I-SkillsZone, a practical, comprehensive and powerful system of communication skills, principles and strategies – to apply immediately for handling a wide range of challenging, on-the-job situations.
The Conflict Dynamics Model recognizes while conflict itself is inevitable – a starting point for conflict, or the precipitating event is – anything which places the interests of you and another person in opposition to one another, with differing goals, needs, desires, beliefs, perceptions, ideas, or values – setting the stage for a conflict to develop.
Workshop Content
I-SkillsZone concepts and skills are based on modern information and systems theory, grounded in neurobiology. The system contains seven modules:
- Styles of Communication – functional and dysfunctional communication
- Think Systems – outcome criteria for facilitating profitable decisions
- The Information Wheel (the structure of all issues) – and six talking skills – bring clarity to situations
- The Listening Cycle – including five listening skills – gaining rich information and solid understanding
- Mapping Issues – collaborative processes for creating “best fit” systemic solutions
- Skilled Communication (The I-SkillsZone) – principals for managing self and connecting with others to stay in the I-SkillsZone, communicating constructively, avoiding ineffective, sometime destructive forcing, fleeing, falsifying, or floating behaviors
- Application Guidelines – strategies for preparing for, conducting critical conversations, responding to Fight and Spite Talk, turning resistance into a resource, giving and receiving positive feedback, preparing for and conducting performance reviews, conducting team meetings
Learning Methods:
One engaging aspect of the I-SkillsZone system training and the CDP learning – is that participants choose their own real challenging issues/situations (not other peoples’ circumstances or case studies) for practicing and applying the material. Additional methods include brief conceptual presentations and live demonstrations, plus the use of innovative, interactive skills mats to accelerate learning with coaching and feedback. These methods also hold for instructor training workshops.
Designed For:
Line Managers, and Team Leaders, and Intact Teams, and Human Resource Managers – who are often faced with difficult people and situations.
Investment Cost:
$595.00 per person, discounted for group of four from same organization; continental breakfast, snacks, beverages. Includes I-SkillsZone materials, workbook; on-line survey for taking the Conflict Dynamics Profile, confidential Feedback Report, Development Guide, and supplemental coaching for development and action planning.
Facilitator:
Joe Tomaselli, in addition to his deep business and leadership experience in operations, sales and general management, and corporate experience in strategic talent management, is an Executive Coach and Organizational Effectiveness Consultant with more than twenty five years of experience to corporations in strategic human resources and enhancing individual and organizational effectiveness.
Joe consults to corporations on strategically managing their human capital needs in today’s complex global business environment. He brings to this workshop his diverse knowledge and practical experience and an engaging teaching style as well as his passion for: developing managers with exceptional communication skills and a high level of knowing who they are to manage conflict effectively – both of which are so essential for leaders at all levels in an organization.
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